tembo Craft DESIGN
handmade
Last updated: November 20, 2022
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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, or an exchange. Please see below for more information on our return policy. This template was created using Termly’s Return Policy Generator.
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RETURNS
All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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RETURN PROCESS
To return an item, please contact us via email or by filling out the contact form on the Contact page. Place the item securely in its original packaging. In case the original packaging is not in a proper condition, you may place the item in a packaging equivalent to the original packaging.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
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BREAKAGES
Your order is guaranteed to arrive in good condition. For defective or damaged products, please contact us via email or by filling out our contact form on the Contact page. We reserve the right to request photos of the damaged item and the return of the damaged item before refunding it.
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PLEASE NOTE
We only accept returns if
· the item has not been used,
· the item is in the condition that the customer received it in,
· all parts of the product are included in the package, and
· the item has been repackaged into its original package or an equivalent.
Companies and other business entities are not eligible for return.
QUESTIONS
If you have any questions concerning our return policy, please contact us via email or by filling out the contact form on the Contact page of our website.